Hassle Free Returns
You don't like? No problem! Just return the item in its sold condition within 15 days of purchase. Upon receipt, we will give you a full refund! Hassle free!
Please include a copy of the original invoice with your return for faster return processing. Items sold with free shipping will be refunded the product cost less our total shipping expense.
NOTE: Before you mail your return please send an email to email@example.com and request a RETURN AUTHORIZATION CODE.
Please include your NAME and ORDER# in the body of the email with a request for a "RETURN AUTHORIZATION CODE. We will respond to your email with the authorization code. Please write your code on your return invoice and include it with your returned items. If you forget to write the code on the invoice it is OK. As long as you request the code in an email with your ORDER# we will know your return is authorized and on its way back.
Returns should be mailed to the following address:
Kashmir House of Pashminas
P.O. Box 31971
San Francisco, California 94131
You are responsible for all costs relating to the return of the item(s) back to Kashmir House of Pashminas. It is recommended that you insure the package as we are not responsible for lost mail. The original tags must still be attached to the item in order to return. Any item received after 15 days, based on tracking, or has the tags removed, or smells of perfume or smoke, stained, soiled or appears to been used will be returned back to you at your expense or charged a 30% cleaning and restocking fee. No returns allowed after 15 days. Upon receiving the returned item and finding it complies with our return policy, the original payment method will be applied to the credit card used to make the purchase. That is, if you used a credit card to make your purchase, the refund will be applied to the credit card that you used to make the purchase. We do not do exchanges and we do not accept checks. If you would like to purchase something different after making your return please go back to the online shop and choose your item and go through the checkout process again.
If you have additional questions regarding our return policy please send us an email at firstname.lastname@example.org.